FIRSTEAR INC. PRIVACY NOTICE
Updated: April 24, 2019.
What Personal Information Does FirstEar.com Collect?
The information we learn from customers helps us personalize and improve your experience. These are the types of information we gather:
Information You Give Us. We receive and store any information you enter on our website or give us in any other way. We use the information that you provide for such purposes as responding to your inquiries, customizing your shopping experience, improving our e-store and communicating with you. Further, if you register an account, make a purchase join our newsletter, sign-up to receive emails, join or loyalty program or interact or register in any way on FirstEar.com, we collect and store the information provided (with the exception of credit card numbers and credit card 3-digit security codes). Information we do collect includes personal information such as your name, social media handle, email, telephone number and address. You may also be asked for demographic information (such as age, product preferences, beauty needs) or location information.
“Cookies”/Automatic Information. We receive and store certain types of information when you interact with us. For example, like many other sites, we use “cookies,” and we obtain certain types of information when your web browser accesses FirstEar.com and other content served by or on behalf of FIRSTEAR on other websites. Cookies are data files placed on a web browser like Safari or Firefox when you visit websites. They are sent to your device to personalize your experience on our website as they enable us to recognize your device (mobile phone, laptop, etc) and provide you features served by FirstEar.com and storage of items in places like your Shopping Cart between each visit.
E-mail Communications. We receive a confirmation when you open e-mail from FirstEar.com which helps us make our emails more useful to you. If you choose not to receive emails from us, you can adjust your mail settings in your account.
Information from Other Sources. We might receive information about you from other sources and add it to our account information.
Does FirstEar.com Share the Information It Receives?
We share customer information only as described below, and with subsidiaries FirstEar.com controls or other affiliated businesses.
FIRSTEAR or Its Affiliates May Collect Your Email for Purposes of Sending You Email. Subject to and in accordance with any and all applicable laws and regulations, including without limitation, any privacy laws, we may collect information that you provide for purposes of sending you direct e-mail. You always have the ability, however, to opt-out by logging into your account and changing your preferences, clicking the “Unsubscribe” link in the footer of any email we sent you or contact us directly.
Third-Party Service Providers. We employ other companies and individuals to perform functions on our behalf. Examples include hosting our website, management of our e-store, fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments and providing customer service. These third-parties have access to personal information needed to perform their functions, but may not use it for other purposes. We may share information with third parties to provide you with product information and promotional and other offers, to help maintain and operate the FirstEar.com website or for other reasons related to our business. We may also share with third parties non-identifying information, such as aggregate statistics or usage information.
Protection of FirstEar.com and Others. We release account and other personal information when we believe release of this information is necessary to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property or safety of FirstEar.com, our users or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. This does not include selling, renting, sharing or disclosing personally identifiable information from our customers for commercial purposes.
With Your Consent. You will receive notice when information about you might go to third parties, and you will have an opportunity to opt-out of FIRSTEAR sharing the information.
How Secure Is Information About Me and My Visit to FirstEar.com?
We current use Go Daddy to operate this website. Go Daddy uses Secure Sockets Layer (SSL) software which encrypts information you input. On orders, we reveal only the last four digits of your credit card numbers when confirming your order and we transmit the entire credit card number to the appropriate credit card company during order processing.
Which Information Can I Access?
FirstEar.com gives you access to your account and your interactions with our website for the purpose of viewing and updating that information only.
Can I Choose Not to Provide Information to FirstEar.com?
You can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of features on FirstEar.com.
You can add or update certain information on your account.
If you do not want to receive e-mail or other mail from us, please adjust your communication preferences or simply click the unsubscribe link in the footer of any email we sent you. If you do not want to receive Conditions of Use and other legal notices from us, those notices will still govern your use of FirstEar.com. It is your responsibility to review for changes.
Are Children Allowed to Use FirstEar.com?
FirstEar.com does not sell products for purchase by children. Further, we do not direct our website to children under 13. We do not knowingly collect, use or disclose personally identifiable information from anyone under the age of 13. If we determine upon collection that a user is under this age, we will not use or maintain his/her personal information without the parent’s or guardian’s consent. If we become aware that we have unknowingly collected personally identifiable information from a child under the age of 13, we will make reasonable efforts to remove this information from our database. If you believe that we might have any information from or about a child under age 13, please contact us through this help page.
We strongly recommend that minors 13 years of age or older ask their parents for permission before sending any information about themselves to anyone over the Internet and we encourage parents to teach their children about safe internet use practices.
Conditions of Use, Notices and Revisions
If you choose to visit FirstEar.com, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, resolution of disputes, and application of the law of the state of Illinois. If you have any concern about privacy at FirstEar.com, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, but you should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of our customers.
Examples of Information Collected
Information You Give FIRSTEAR. You provide us information when you search, buy, sign-up to receive emails or communicate with customer service. You also provide information when you search for a product, place an order through FirstEar.com, provide information in your account or your profile, communicate with us by phone, e-mail, or otherwise, compile wish lists. participate in discussion boards or other community features, and offer reviews. As a result of those actions, you might supply us with such information as your name, address, and phone numbers, credit card information, people to whom purchases have been shipped, including addresses and phone number, e-mail addresses of your friends and other people, content of reviews and e-mails to us, personal description and photograph in your profile, and financial information, including Social Security and driver’s license numbers.
Mobile. Most mobile devices provide users with the ability to disable location services. Most likely, these controls are located in your mobile device’s settings.
Information You Can Access. Examples of information you can access at FirstEar.com include recent orders; personally identifiable information (including name, e-mail, password, communications and personalized advertising preferences and address book); e-mail notification settings (including product availability, deliveries and emails); shopping lists; abandoned cart reminders; and your profile.
Consent to Processing of Information in the USA
FirstEar.com is governed by, and operated in, and in accordance with the laws of the United States.